Creating a Neuness account is quick and easy. Just follow these steps:

1. Click on the account icon in the top right corner of the website.

2. Select “Create Account”.

3. Enter your email address and fill in all required fields.

4. Click “Register” to complete your sign-up.

After registering, you will receive a confirmation email. Please check your inbox (and spam folder, if necessary) and verify your email address by clicking the confirmation link.

Once your email is confirmed, you can log in and start shopping.

You can easily update your account details at any time by logging into your Neuness account and visiting the relevant section:

Delivery & Billing Address

Go to “Addresses” in your account dashboard to edit or add delivery and billing addresses.

Payment Information

You can update or select your preferred payment method during the checkout process.

Personal Information

To change your email address, password, or contact details, go to “Personal Details” in your account settings.

Style Preferences

You can update your shopping preferences or saved items in the “Preferences” section of your account (if available).

You can access and manage most of your personal information directly in your Neuness account.

In your account area, you can:

• View your order history

• Manage delivery and billing addresses

• Review saved or liked items

• Update preferred sizes or style preferences

• Manage newsletter and marketing subscriptions

If you would like to receive a downloadable copy of your personal data, you can submit a request in your account section.

Once your request has been submitted, we will prepare your data file and send it to you via email.
Please note that it may take up to 30 days to process your request, although in most cases it is completed sooner.

What information is included in my data report?

Your data report may include:

• Account and login information

• Contact details

• Order history

• Saved or liked items

• Personalisation preferences

• Records of customer service interactions

• Information about data retention periods

• Details regarding data sharing with trusted service providers (where applicable)

What should I do if my data file fails to download?

If your download does not work, it may be due to one of the following reasons:

• The download link has expired (links are valid for 30 days only)

• A temporary network issue

• A browser-related problem

We recommend checking your internet connection or trying again using a different browser or device.

If the issue persists, please submit a new data request.

In what format will I receive my data?

Your data will be provided in two formats:

HTML format

• Easy-to-read version

• Viewable in any web browser

ZIP file (CSV format)

• Machine-readable format

• Suitable for use in programs such as Excel

• Ideal for analysis or data transfer

Why do I need an email verification code to download my report?

To protect your personal information, we use an additional security step when you download your data.

A unique verification code will be sent to your registered email address.
You must enter this code to complete the download process.

This ensures that only you can access your personal data and keeps your information secure.

You can request the deletion of your Neunest account by contacting us via “Request or delete data” in your account settings or by emailing hello@neuness.de.

Please note that we can only delete your account if:

• There are no open payments or invoices.

• You do not have an order that is still within the return period.

• You do not have a remaining gift card or store credit balance.

• None of your orders are currently being shipped.

👥 Will any associated services also be deleted?

When you delete your Neunest account, any associated services or subscriptions linked to your account will also be deleted.

🌍 Can I use my Neunest account in another country?

Yes, you can. Use your existing login details to access Neunest in another country, and add a new billing/shipping address for that country.

At Neuness, we take your account security seriously and continuously improve our protection measures. Some of the ways we safeguard your account include:

• Two-Factor Authentication (2FA). Certain actions may require an additional verification code to ensure only you can access your account.

• Monitoring account activity. We watch for unusual behavior and alert you if we detect anything suspicious.

• Secure login and data protection. Your personal information and order details are protected by encryption and security protocols.

You may occasionally be asked to verify your account with a code or to log in again to confirm your identity.

🚨 What should I do if I see unauthorized activity in my account?

If you suspect your Neuness account has been misused:

1. Contact our customer care team immediately via the contact options on our website.

2. We will deactivate your account temporarily to prevent further misuse.

3. Our specialists will guide you on next steps, including securing your account and reviewing any recent activity.

🔗 Related questions:

• How can I better protect my account?

• What should I know about phishing emails?

• Why is my web provider recommending that I change my password?

Phishing emails are fraudulent messages designed to trick you into sharing sensitive information or taking harmful actions. Scammers often impersonate trusted companies and may include familiar logos, layouts, or fake order confirmations to make their emails look genuine.

⚠️ How to recognize phishing emails:

• Spelling or grammar mistakes. Many phishing emails are auto-generated or poorly translated.

• Check the sender’s email address. It should match the official domain of the company they claim to represent.

• How you are addressed. At Neuness, we always use your name (e.g., “Hello Anna”). If an email says “Dear user/client,” be suspicious.

• Verify links before clicking. Instead of clicking on links in the email, log in to the official Neuness website or app and check for notifications there first.

🔄 What to do if you suspect scammers have your details:

1. Change your Neuness password immediately by going to “Change contact data” in your account settings.

2. Check other important accounts (e.g., email, online banking) and update passwords if necessary.

3. Contact our support team if you have any questions or need help.

Your Neuness credentials are securely stored on our website, and we never use them for any purpose outside account authentication.

If your browser (e.g., Google Chrome) recommends changing your password, this does not mean there has been a Neuness-specific data breach. It’s a security feature that checks whether your credentials have appeared in any known public data breaches.

When you log in, your browser may notice that your username or password has potentially been exposed in one of these breaches and will suggest updating it for your safety.

📌 What does it mean if my email/password is on a list of public data breaches?

If you receive a notification that your login data appears in a public breach, this means the email and password were leaked on a site outside of Neuness.

Recommended action:

• Change your password immediately on Neuness.

• Also update the password on any other website or service where you used the same combination.

• Using unique passwords for every account reduces the risk if one site’s data is compromised.

For more information on password security and breaches, you can refer to your browser’s official security resources (e.g., Google Security Blog).

By subscribing to the Neuness newsletter, you’ll receive updates on the latest trends and products regularly.

• Twice a week, you’ll get inspiration, style tips, and featured products.

• You’ll also be the first to know about new arrivals, special offers, discounts, and promotions, so you can make the most of our latest services and deals.

✍ How can I subscribe to the newsletter?

You can subscribe anytime via “Newsletters” in your account settings.

❌ How can I unsubscribe from the newsletter?

To stop receiving the newsletter, simply go to “Newsletters” in your account and unsubscribe.

Please note:

• Do not mark our emails as spam, as this may also block important emails like order confirmations or delivery updates.

We are committed to providing the best possible experience for all customers, and we actively work to make our website accessible and easy to use for everyone.

• Our goal is to ensure that customers with different abilities can browse, shop, and interact with our services comfortably.

• This includes supporting features like screen readers, keyboard navigation, and scalable text, among others.

📄 Our accessibility statement

To learn more about our commitment to accessibility, the features we support, and any current limitations, please see our official [Web Accessibility Statement].

What can the Neuness Assistant help me with?

You can ask the assistant anything related to fashion and product discovery. It can help you:

• Find the right products you’ll love on Neuness.

• Provide advice on fashion questions and style guidance.

Just describe what you’re looking for or ask a question in a casual conversation, and the assistant will respond.

How do I access the Neuness Assistant?

You can open the Neuness Assistant from the homepage, catalogue, or product detail pages by clicking the Assistant icon.

The assistant uses a machine learning-based API to analyse your questions, your previous interactions, and your browsing context on Neuness. It then provides personalized recommendations and suggestions based on your input. For example, if you are browsing the women’s denim section, it may suggest: “I see you are looking at women’s jeans—would you like to see flared jeans?”

You can access your last chat for 20 minutes after it ends. After that, you can start a new conversation anytime.

Can I also talk to a human for advice?

The Neuness Assistant is fully AI-driven and does not include a human advisor. For order-specific or account questions, please contact our customer service team.

How does the Assistant make assessments?

The assistant uses:

• Your questions and conversation history

• The context of where you started the Assistant on the Neuness platform

• Your previous behavior on Neuness

• OpenAI’s algorithms to provide relevant answers and recommendations

How do you ensure that answers are fair and correct?

The assistant:

• Responds based solely on your requests

• Follows Neuness’ neutral instructions to the AI

• Avoids unsafe or malicious content with a built-in filter

⚠️ Please note: AI-generated responses may occasionally be subjective, inaccurate, or biased.

Will my chat data be shared with anyone outside Neuness?

The Assistant shares your chat data with OpenAI only to generate responses. OpenAI does not access your Neuness account information or use your chat to train their models.

How can I return to my last chat?

Click the Assistant icon on the same device to reopen your previous chat. Chats are available for 20 minutes after your last message.

Who can I contact if I experience problems?

If you have any issues, please contact Neuness customer support for assistance.