Returns & Refund Policy

We want you to love your purchase from Neuness.ae. If you are not fully satisfied, you can return items according to the following policy.

1. Return Window

You may return items within 7 days of delivery. Items must be unused, unwashed, and in original packaging.

2. Non-Returnable Items

• Innerwear and undergarments
• Sale items marked as final sale
• Personalized or custom items

3. Refund Process

• Refunds are issued to the original payment method.
• Processing time: 5–10 business days after receiving the returned item.

4. Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery for a replacement or refund.

5. Contact Us

Email: support@neuness.ae